DJI Care Refresh DJI Avata – electronic code

Service protection with DJI Care Refresh

DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, with three replacements of damaged equipment over a two-year period, covering damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone, or at a later date after sending a verification video to DJI.

DJI Avata

For Avata series drones, the cost of the first replacement under DJI Care Refresh is PLN 349. The cost of the second replacement is 379 PLN. The cost of the Flyaway service is PLN 1,349*.

*When you apply directly to the manufacturer, the replacement amount is subject to change depending on the current exchange rate.

How to activate DJI Care Refresh

1 The code should be activated at: https://support.dji.com/care/active
2.During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (it is located directly on the product) and the data of the person activating the Package (name, email address).
3. the Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe!

It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available at:https://repair.dji.com/en/djicare/customerupload.

When an accident happens

The procedure for dealing with an accident is trivial. All you have to do is report the crash and send the damaged equipment to DJI’s warranty service – don’t forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it, or prefer to use the Service Service replacement. When you choose the second option, you only need to pay the appropriate fee – you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid for by the manufacturer!

1 The user reports the defect and sends the drone to DJI’s German service center with a note that it has DJI Care Refresh.
2.The user gets a repair quote and, based on that, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.
3) After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e. gimbal, camera, propellers.
4. The replaced product is delivered to the user on priority with free shipping.

Cases covered by DJI Care Refresh

By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by interference with your drone’s signal. DJI Care Refresh also covers accidents caused by operator fault.

• User error.
• Signal interference.
• Collision.
• Drowning (The condition for coverage is that the wrecked drone is delivered to the manufacturer’s service center).
• Collapse.

DJI Care Refresh does not cover

1) Lost or partially lost drone, gimbal or accessories.
2) Theft or abandonment of the product.
3) Damage caused by flying in inappropriate weather conditions.
4) The transmitter, additional accessories.
5) Deliberate loss of the drone.
6) Damage to the housing that does not affect the operation of the product.
7) Direct or indirect damage caused by acts of God.
8) Defects occurring outside the validity period of DJI Care Refresh.
9) Additional charges related to upgrading the model, improving its performance.
10) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User’s Manual or from using incompatible batteries and charger.
11) Defects resulting from the use of unauthorized accessories, batteries or software.